The Intrex.Net mail server has been configured to minimize the amount of spam received by our customers. However, if some spam still makes it to your Inbox, you can forward the spam messages to Intrex.

If you would like the sites sending the spam mail to be added to our blacklist, forward the messages with FULL HEADERS to abuse@intrex.net for consideration. It is important that we have the full set of headers from the e-mail message so we can block the offending site from sending any more unsolicited e-mail.

Full headers? What are those and why do I need them?

Good question. Often times when you receive a piece of spam mail, the visible information is forged or incorrect to make it difficult to find out from where the mail was actually sent. However, when you pull up the full set of e-mail headers, it contains the IP address of the mail server that is relaying the spam mail. By sending us these headers, we can prevent further spam mail from that server from reaching our servers. Without the information from the full headers we would not be able to block the spam.

Follow the steps shown below, depending on which e-mail client you use, to pull up the appropriate e-mail headers.

Intrex Web Mail

1. Log in to Intrex Web Mail
2. Click on Preferences, and then click Appearance
3. If "Full" is not selected next to Display Message Headers, select it and click Save
4. Go to the spam message you would like to forward, and click on Header just above the email message
5. Select all of the text in the header window, and press Ctrl-C (to copy the contents to the Clipboard). Click HIDE to close the window.
6. Forward the e-mail to abuse@intrex.net. Be sure to paste the header information at the start of the e-mail.

Microsoft Outlook Express (All Versions)

1. Right-click the appropriate mail message from your Inbox and choose Properties.
2. Click on the Details tab.
3. Click on the Message Source button.
4. Select the entire contents of the message and press Ctrl-C (to copy the contents to the Clipboard). Close the windows.
5. Create a new e-mail and paste the information into the body of the e-mail. Send it to abuse@intrex.net.

Microsoft Outlook 2000

1. Right-click the appropriate mail message and choose Options.
2. At the bottom of the Options window, you will find the Internet Headers. Select all from within that section and press Ctrl-C (to copy the contents to the Clipboard). Close the window.
3. Forward the e-mail to abuse@intrex.net. Be sure to paste the header information at the start of the e-mail.

Netscape Communicator (Version 4.x)

1. Open your mail program. Click on View, then Headers, and make sure All is checked.
2. With all headers being shown, forward the e-mail to abuse@intrex.net.

Netscape 6.x, 7.x, and Mozilla 1.x

1. Open your mail program and select the message.
2. Click on View and then Message Source.
3. Select the entire contents of the message and press Ctrl-C (to copy the contents to the Clipboard). Close the window.
4. Create a new e-mail and paste the information into the body of the e-mail. Send it to abuse@intrex.net.

Note: If your e-mail client is not one of those listed here, try looking under File, View, or Message (if they exist) to see if there are any options to view the properties or headers of an e-mail.