Dial-Up Networking Cannot Complete a Dialup Networking Connection
Dial-Up Networking Cannot Negotiate a Compatible Set of Network Protocols
Remote Computer Disconnects You
Re-Prompting for Username and Password
Instant Disconnect
Kicked Off Line
Could Not Detect Modem
No Dial Tone
Busy Signals
Modem is Busy or in Use

Dial-Up Networking cannot complete a dialup networking connection, check your username / password and try again

Please verify that your username and password are entered in lower case. The default setup is lower case when the accounts are created. If that is still not working, you can give us a call at (919) 573-5488 to verify your username and password.

Dial-Up Networking cannot negotiate a compatible set of network protocols, please check your configuration

Please check your settings in Dial-Up Networking. Make sure that you are not using IP header compression. In addition, we have found that some 56k modem connections cannot facilitate a high connection speed if there is any noise or problems with the phone lines. Try lowering your modem speed. Double-click on your modem icon in Control Panel. Select your modem, and click on the Properties button. You will have a down arrow menu that you can select to adjust the connection speed. Bring the connection speed down to at least 38400. You should not need to check the box "only connect at this speed".

Aside from lowering the modem speed, we have seen that if you take out all of the network components installed that are unnecessary, that can make a difference as well. If you double-click your network icon from Control Panel and go to the configuration tab, you will find the installed network components. You should only have Client for Microsoft Networks, Dial-Up Adapter, and TCP/IP. It is possible that the TCP/IP stack has been corrupted. You could try to remove it and reinstall it. Please note that if you are on a LAN you will need your Ethernet card, and if it is a Novell network you will need to leave the NetWare Protocols (IPX/SPX etc.).

Remote computer disconnects you

This is usually an occurrence related to a Dial-Up Networking error. The software or modem configuration can also cause this error. You should try making a new Dial-Up Networking Connection. If creating a new Dial-Up Networking Connection does not work, you should reinstall your Dial-Up Networking. You will first need to uninstall it, and then reinstall it. Here are instructions for installing your Dial-Up Networking.

Note: You will need to have your Windows operating system CD or diskettes before you start removing components from your system, in case you need the files to reinstall them.

Re-prompting for username and password

Symptom: After you have tried to connect, you are prompted to enter your password again.

You should reinstall your TCP/IP. You first must delete the TCP/IP and then reboot your machine. Here are are instructions for installing your TCP/IP.

Instant disconnect

Your modem dials and connects, you see the screen verifying username and password, and then within seconds, your connection is dropped. Check and see if your TCP/IP is loaded. If it is not, you will need to install it. If it is already installed, you may want to make a new connection in Dial-Up Networking.

Kicked off line

Your connection with Intrex.Net is dependent on the quality of the copper phone lines and equipment between your computer and our Network Access Servers. With an analog connection, your phone signal routes through many paths of potential old wires and through numerous switching stations. Any glitches along this path may cause unstable connections and disconnects. Any noise that you may hear on your phone line is a good indicator that you may not be able to get a stable connection. Weather conditions may also interfere and hinder your connection.

Could not detect modem, it may be in use, turned off, or not properly installed

If your modem is external, make sure that it is plugged in and turned on. Also make sure that your system recognizes the modem by going into your modem icon from control panel and making sure that your modem is detected. If your modem is internal you should make sure that the correct driver is installed and perhaps reinstall the driver to make sure that it has been installed properly.

No dial tone

If you are not getting a dial tone then you should first check the physical connection. Make sure you have your modem connected to a phone line. Your modem may have a splitter in it, one indicating an incoming phone line and another one for an extra phone.The line running from the wall should go into the connector on the modem that says line. You can put a phone into the phone connector if you have a phone by your machine. If the lines are connected properly and you still do not get a dial tone, then take the phone to the line from the wall and see if you get a dial tone using the phone. If you have a dial tone then it is possible that the modem is malfunctioning or there is a configuration problem.

Busy signals

If you are getting busy signals, it may be possible that the phone company is having problems. We do not have any voice messages if our lines are busy. We manage our lines very closely to insure that our clients do not get any busy signals. Click on your Modem icon from your Control Panel, select the Dialing Properties button. Make sure that you have the correct country code and Area code selected. If you have call waiting, there is a check box to disable it, and a down arrow menu to select the appropriate code that will disable the call waiting.

The modem is either busy, or is in use by another application

It is possible that another program has taken control of your modem. Many times shutting down your machine and actually turning it off will solve this. Fax programs, or anything that can use your modem should be suspect. Check to see if any of these programs are running and close them before you shut down the machine.